CHECK-LIST
CERTIFICATION
   
   
   
   

 
QUALITY'
>> CHECK LIST - CLIENT SATISFACTION
 

Fill our customer care check-list to help us improving our services.

Thank you.

 
QUESTIONS TO …help us to make continual improvements (data in bold must be filled)
 
Name   Surname   Company
 

VALUTAZIONE:
1 insufficiente | 2 sufficiente | 3 discreto | 4 buono | 5 ottimo

 
QUESTION 1
Assess compliance with agreed quality standards, of the material and/or product supplied by us. 		QUESTION 2
In the event of incurring problems with our products, assess the extent to which the defectiveness was a determining factor in the non-compliance of your products (the defects present must not be serious)
1 2 3 4 5
1 2 3 4 5
QUESTION 3
Assess the attention that our company gave to not sending unlabelled goods.
 QUESTION 4
Assess the adequacy of the labelling on materials and/or products that you received (correct and accurate labels).
1 2 3 4 5
1 2 3 4 5
QUESTION 5
Assess our ability to package the materials and/or products supplied in such a way as to ensure correct conservation of the same.
QUESTION 6
Assess our ability to respect agreed prices during the purchasing stage of the order.
1 2 3 4 5
1 2 3 4 5
QUESTION 7
Assess the fairness of these prices in comparison with the quality of the materials and/or products supplied.
QUESTION 8
Assess our ability to respect the agreements in relation to delivery time of the material and/or product that you receive.
1 2 3 4 5
1 2 3 4 5
QUESTION 9
Assess the extent to which our service has satisfied you (in terms of its flexibility and adequacy to your needs).
QUESTION 10
Assess the capacity of our Service to continually improve.
1 2 3 4 5
1 2 3 4 5
QUESTION 11
Assess the attention that our company pays to speed in notifying you of any variations to the agreed order (times, quantities, etc).
 QUESTION 12
If you have any comments and/or suggestions to make please enter them in the space below.
1 2 3 4 5
1 2 3 4 5
 
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